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Terms and Conditions - The Blue Ridge Soap Shed

Payment Options
You can use Visa, MasterCard, Discover and American Express, debit cards and PayPal.

Phone Order
Phone orders are gladly received. Just call 1 (828) 765 - 6001 or 877 - 40 -4-SOAP

Checks or Money Orders
We accept either checks or money orders which can be sent to us through the mail. Your order will be shipped after we receive your payment, not before. Read the next paragraph to learn more about how to send your check and order by mail.

Mail Orders
If you go all the way through Checkout, shipping will be calculated for you to your zip code, so you will know the exact amount for shipping and therefore the total amount to make your check out for. Submit your order online after checking that you will pay via mail order and personal check, and we'll prepare your order and wait for your check. You will have the option of sending in your mail order. Just print out our Mail Order form along the top of the website pages and mail it to The Soap Shed, 179 Meadow View Road, Spruce Pine, NC 28777

Business Hours
Our Online Store operates 24 hours a day, 7 days a week. Our shipping and receiving hours are Monday to Friday from 10 AM to 5 PM Eastern Standard Time in western North Carolina USA. Our retail store is open seasonally May through October, with limited hours during November and December. Please check our website or call.

COD Payments
We do not accept COD payment for individual retail orders.

Shipping and Return Policies

How orders are shipped
We generally ship all orders by US Postal Service Priority Mail. You may select UPS options, and even Overnight and Second Day Air services, but the 'no more than $7.00' special on US Postal Service shipping doesn't apply. Other options are available upon request. Just email info@soapshed.com for rates.

When will my order be shipped
We normally ship individual customer orders within 3 business days. (Wholesale customer orders take 2 weeks.) So if you place your order over a weekend, please don't start counting business days until Monday! Or if it's a holiday weekend, Tuesday! Orders placed during the Christmas season often take longer, especially if you are ordering custom scented salves and lotions, gift sets that need assembly, or if your order is especially large. We thank you in advance for your understanding.

If you are in a hurry and want to select expedited services like UPS Next Day or UPS Second Day Air, please keep in mind two things. One, UPS doesn't deliver Next Day or Second Day Air on Saturday or Sunday unless you pay extra for Saturday delivery. So PLEASE don't order on Friday night expecting that we are somehow going to get your package to you by Sunday. Count only weekdays - Monday through Friday - in your Next Day or Second Day estimations. And Second, please remember that we are located in Appalachia, not a big metropolitan city, and simply can't get orders out after about 3:00 in the afternoon. So if you order at 5:30 pm, please understand we cannot get your order on its way that night.

How delivery of orders is confirmed
Circumstances at your delivery address may occur that are beyond our control. By placing your order with us, you agree that any delivery confirmation provided by the shipping carrier is deemed sufficient proof of delivery to the card holder, even without a signature upon delivery.

If your order is damaged in shipping
Please contact us immediately to let us know what happened, and we'll arrange for you to return the damaged item(s) to us. We will replace the item(s) free of charge including shipping.

How to file a claim if an order arrives damaged
If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If there's no visible damage on the outside of the box, but when you open it, the contents are damaged, please notify us within 48 hours of receipt of order to place a claim. The shipping carrier who delivered your package might need to come to your home to inspect the damaged order, so please keep all boxes, packaging materials, and product intact if you want to process a claim.

Product Guarantee
We want you to be 100% satisfied with our soap. If for any reason, you are not satisfied, let us know, and we'll do our best to make it right for you.

Return Policy
We want you to be completely happy with your purchase. If we've made a mistake in what we shipped to you, let us know right away. Please contact us for return authorization before you pack the item for shipment. The cost of shipping the incorrect items back to us is our cost. Shipping costs are non refundable, nor are customized product and gift wrapped products. Examples of customized products are custom cut products (soap favors as an example), custom scented lotions and salves in fragrances you selected, custom wrapped or seasonally wrapped soap, samplers or gift set orders.

Please keep in mind the nature of natural, personal care products, and understand that we cannot accept for exchange items that you have opened, handled, cut or used. This policy is required by FDA law, and we cannot resell personal care products that have been returned. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made. Shipping costs are always non-refundable.

Orders Received as Gifts
We want you to be 100% satisfied, so yes, you can return a gift not to your liking. Return your items unopened, un-used and in re-sellable condition within three days from when you received your purchase and we will exchange it for another item of your choice less shipping costs. Contact us for return authorization before you pack up the item(s), and we'll guide you from there.

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