We are pleased to offer our retail customers a Customer Rewards Program! The following FAQs will help to acquaint you with this program and how it works so you can make the most of your purchases at the Blue Ridge Soap Shed website.

How do I earn points?
This is very easy. First you must register as a retail Premium account customer, because this is what allows your points to accumulate. Then just shop!

For every ten dollars you spend, you earn a point or dollar back. Couldn't be any easier. Points accumulate on all items available in our online store but not on shipping or tax. Retail Products only - not wholesale.

Another opportunity for earning points is to refer a friend or family member to us. If they place an order, you will awarded ten percent of their first order for your referral.

How many points can I earn?
You can earn as many as you want! Just keep shopping and placing orders at our website and those points will add up. 1 point for each ten dollars you spend.

How do I redeem my points?
When you are checking out, simply choose the "customer rewards" payment option and enter the number of points you wish to use. Please note that points can only be applied to cart contents - not shipping or tax. Your redemption rate is one point per ten dollars you spend. You can save them up and use them for something special, or use them as they accumulate.

What value do my points have?
1 point equals one dollar ($1.00). That means for every $10 you spend, you'll end up with $1.00 off your next, or any following order! That's $10.00 for every $100 you spend. So start shopping and let the savings begin! Please note that you will not see your points until your order has been processed and shipped.

I don't see my points on the order I just placed?
To prevent fraud, no points are rewarded until the order is completed. This gives us time to verify that the payment is received and all information is legit. Once the order is complete, your points will be rewarded. Simply login to your retail customer account a few days later to see your current point total.

Can I use my points on phone and mail orders?
Unfortunately, no. Our Points program is for online retail orders only. The higher costs of administrative paperwork when we process phone and mail orders, as well as the higher percentage we have to pay to process credit cards via phone (as compared to you placing your own order online), prevents us from giving a points discount on phone and mail orders. If you order online you can accumulate points on all your orders, all the time!

I don't see my question answered here?
We've made an attempt to answer all questions, but if you have a question that's not been answered, please use our contact form and we'll get right back to you with the answer. If it's something that we think others might benefit from, we'll add it to this page.